Get Support from Enrolment Services

Find contact information to get the support you need. If you know which Enrolment Services unit to contact, use the links below to skip directly to the corresponding section, or click the Functional Areas link to find out which ES unit section to review.

For overall support with Workday Student, or a related system, see Get Workday Support.

Quick find

Academic scheduling services | Business solutions and support | Senate and curriculum services | Student records management | Student recruitment and undergraduate admissions | Student support services | Additional support and resources | Get Workday support

Academic scheduling services

Academic Scheduling Services is responsible for the overall coordination of the University’s general teaching space. The team coordinates academic course schedules, final examinations and academic ad hoc use of classrooms.

Functional Areas: Course scheduling, exam scheduling and academic ad-hoc room bookings

Contact Information

• Academic scheduling related requests: UBCO academic scheduling change request form
• Exam scheduling related requests: UBCO exam scheduling change request form
• Exam booklet ordering: Exam booklet ordering request form
• General academic scheduling questions: academic.scheduling@ubc.ca

Business solutions and support

The Business Solutions and Support team (formerly Student System Management) works closely with the Integrated Service Centre (ISC), UBC IT and other key stakeholders in providing technical and operational support of the Workday student ecosystem. This includes training, access management and business analysis support for process and system improvements.

Functional Areas: System use (process and report support and improvement), training support, support and contact information for eVision access, student system access and security, reserve capacity rules creation, program of study bulk changes (School of Engineering only), Academic Progress Reports (APRs), class standing and academic standing (rules and evaluation outcomes)

Contact Information

• General business solutions and support questions (e.g., process and report support and improvement): es.business.support@ubc.ca 
• Training support: es.business.support@ubc.ca
• Reserve capacity rules creation and edits: Use the reserve capacity form
• Student systems access and security (e.g. Workday and ecosystem applications): Submit a request through the Workday Student Support Form in the UBC self service portal
• eVision access (CoGS): Submit an access request form
• Request bulk placements for program of study (School of Engineering only): Use the update program of study EIB form
• Academic Progress Report (APRs), including configuration and overrides: apr.support@ubc.ca
• Class standing, academic standing rules and evaluation outcomes: progression.support@ubc.ca

Additional Information

• Business solutions and support portfolio: https://facultystaff.students.ubc.ca/enrolment-services/business-and-solutions-support/business-and-solutions-support-portfolio.

Senate and curriculum services

Senate and Curriculum Services supports the academic governance of the University through the Vancouver and Okanagan Senates, the Council of Senates, Senate standing committees and the Faculty Councils. The unit is also responsible for the publication of the academic calendar.

Functional Area: Curriculum management

Contact Information

• General senate and curriculum services questions: es.senatecurriculumservices@ubc.ca
  • Senate inquiries: okanagan.senate@ubc.ca
  • Curriculum inquiries: okanagan.curriculum@ubc.ca
    • Use this address to submit curriculum proposals
  • Academic calendar inquiries: calendar.okanagan@ubc.ca

Additional Information

• Senate and curriculum services: https://facultystaff.students.ubc.ca/enrolment-services/senate-curriculum-services
• UBC Okanagan Senate: https://senate.ubc.ca/okanagan

Student records management

The Student Records Management team provides support with course registration, transcripts, academic record management, graduation and more.

Functional Areas: Records, registration support, supplemental courses, transfer credit, pathway, grades, student discipline, student cohorts, cross-campus registration, degree audit, graduation, parchment, transcripts

Contact Information

• Student records, registration support, supplemental courses, transfer credit, pathway, and grades, student discipline, and student cohorts: recreginquiryubco@ubc.ca
• Cross-campus registration: okanagan.crosscampus@ubc.ca
• Degree audit: degreeaudit.okanagan@ubc.ca
• Graduation and parchments: gradapps.okanagan@ubc.ca
• Transcripts: transcripts.students@ubc.ca

Additional Information

• Student records and financial services: https://students.ok.ubc.ca/courses-money-enrolment/student-records-financial-services

Student recruitment and undergraduate admissions

The admissions team receives, evaluates and processes applications for undergraduate admission into academic programs at UBC. The recruiting team, positioned on both campuses, works on domestic recruitment initiatives and provides services to prospective students, their families and secondary schools throughout Canada.

Functional Areas: Undergraduate admissions, transfer credits

For requests or support related to graduate degree programs, please contact the College of Graduate Studies (CoGs).

Contact Information

• General undergraduate admissions questions: es.undergraduateadmissions@ubc.ca
• Technical support for undergraduate admissions: es.admissionstechsupport@ubc.ca
• For other programs, such as graduate, post-baccalaureate, certificates and/or professional programs: es.general.support@ubc.ca
• Transfer credit (UBCV): transfer.credits@ubc.ca
• Transfer credit (UBCO): ubco.transfercredits@ubc.ca

Student support services

The Student Support Services team supports UBC carding, student loans, tuition payments and refunds, and manages awards and bursaries.

Functional Areas: Awards, bursaries, tuition, refunds, loans, UBC carding

Contact Information

• • Awards and bursaries: awards.ubco@ubc.ca
  • General tuition, refunds, loans and Student Financial Services questions: srfs.ubco@ubc.ca
  • T2202s: registration.support@ubc.ca
  • UBC Okanagan carding: cardservices.okanagan@ubc.ca

Additional Information

• Student records and financial services: https://students.ok.ubc.ca/courses-money-enrolment/student-records-financial-services

Additional support and resources

• For user access requests to student systems (e.g. Workday, point solutions and ecosystem applications), submit a request in the UBC self service portal.
• For Workday Student training and knowledge materials, visit the training hub (Confluence), training hub for instructors (Confluence) or the Workday knowledge base.
• For support related to graduate degree programs, contact the College of Graduate Studies (CoGS).

Get Workday support

Workday support for faculty, staff and others who work at UBC is provided by the Integrated Service Centre (ISC). This includes Workday Student, HR, finance, payroll and more.

For help with Workday, visit Get Workday Support in the UBC self service portal to submit a Workday support request.

For urgent issues, or to follow-up on a request, you can contact the ISC by phone at 250-807-8163. Hours: 8:30 am to 4:30 pm, Monday–Friday (excluding statutory holidays).

Note: While UBC students cannot access Workday Student support through the UBC self service portal, faculty and staff can submit a Workday Student support request or contact the ISC on behalf of a student. Students who work at UBC can request Workday support related to their job/position.

Learn more about Workday support at UBC and other Workday resources on isc.ubc.ca.